Role Overview

As a Deployment Manager at Adonis, you will own and drive the end-to-end success of client deployments across our Adonis Intelligence and Billing platforms. You'll be responsible for ensuring healthcare provider organizations realize rapid, measurable value from our solutions by deeply embedding Adonis into their revenue operations.

You'll work cross-functionally across Customer Success, Product, Engineering, and Executive teams to deliver a seamless onboarding experience, optimize customer workflows, and accelerate outcomes in revenue cycle management (RCM).

Responsibilities

• Serve as the deployment owner across Adonis' AI-powered Intelligence platform, AI Agents, and Billing services. Work independently with minimal oversight while deeply engaging customer stakeholders from VP of Revenue Cycle to front-line operators.
• Learn each customer's revenue operations, uncover workflow challenges, and architect solutions leveraging Adonis to maximize revenue, accelerate collections, and reduce cost-to-collect.
• Drive deployments across our full suite, including proactive RCM monitoring (alerts and dashboards), denial prevention, underpayment recovery, payer scorecards, and AI-driven claim and appeal workflows.
• Partner with Executive Sponsors to define success criteria, with VPs of RCM to manage change and user adoption, and with operational teams to embed Adonis insights into daily workflows.
• Continuously improve deployment frameworks to shorten time-to-value, ensuring consistency, scalability, and an outstanding client experience.
• Collect, synthesize, and deliver customer feedback to influence the Adonis product roadmap, ensuring customer needs drive platform enhancements.
• Identify upsell and cross-sell opportunities, including expanded use of AI Agents for additional RCM functions, and collaborate with the Sales and Account Management teams to realize growth.
• Become a RCM Expert: Serve as a thought leader on Revenue Cycle Management, both internally and externally, advising customers on best practices and driving industry-forward strategies through Adonis' AI-first model.
• Act as the internal voice of the customer, ensuring that customer perspectives are well represented in strategic discussions and product planning.

Who You Are

• 5+ years in Customer Success, Implementation, or Enterprise Account Management roles, ideally within healthcare technology, Revenue Cycle Management (RCM), or B2B SaaS companies.
• Proven success managing enterprise customers through complex technology deployments, with a quantifiable track record of driving adoption, satisfaction, and expansion.
• Ability to diagnose business needs, architect tailored solutions, and advise clients on how to best leverage technology to optimize financial performance.
• Understanding of claims management, denials, AR follow-up, payer policy changes, and billing workflows—especially for practices and health systems using systems like athenahealth, Epic, eCW, or ModMed is a big plus.
• Skilled at proactively setting clear expectations, aligning stakeholders, managing escalations, and ensuring project momentum.
• Comfortable working with data, KPIs (e.g., net collections, denial rates, DAR), and tools like Excel to interpret trends and develop actionable insights.
• Experienced in leading teams through operational change, training new workflows, and achieving adoption of AI and automation tools.
• Thrives in a fast-paced, high-growth environment with evolving processes. Willing to create solutions, not just follow them.

The base salary range for this position is $150,000 - $180,000 yr. However, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to base salary, we also offer competitive equity and benefits packages.