About Anduin

The private capital market hosts $14 trillion of investment that funds massive innovation around the world; yet much of it still operates on manual processes and fragmented legacy systems. Think of the New York City subway system running on analog machines!

Anduin’s mission is to revolutionize investing in the alts and empower LP-GP relationships by building better workflows, data processes, and technology integrations. Our award-winning products, Fund Subscription, Data Room, and Investor Access, have raised almost $102 billion in capital across 40,000+ investors for venture capital, private equity, and hedge funds. In 2023, nearly 5% of all global capital raised was through Anduin, and we’re just getting started!

Since our founding in 2014, we’ve brought together deep private market expertise with leading technologists. Our world-class team has grown to over 140+ talented individuals across Asia, Canada, Europe, and the US all focused on transforming private market transactions.

As part of our growth, we are seeking a dedicated Implementation Associate to strengthen our Customer Success team and support our global workforce. As an Implementation Associate, you’ll support the successful onboarding of new customers in the Emerging & Established segments. You’ll coordinate logistics, manage project tracking, assist internal and external stakeholders, and provide post-launch support to customers and their investors.

Key Responsibilities

• Execute standardised onboarding workflows for Emerging & Established clients.

• Track and update project plans.

• Schedule and coordinate meetings with internal teams and clients.

• Ensure timely follow-ups and documentation via Slack, Notion, and Salesforce.

• Act as a liaison between clients and internal teams (Digitisation, Product, Engineering) to support onboarding and adoption.

• Provide post-implementation support, triaging and resolving platform issues.

• Collaborate with Product and Engineering to escalate and track issue resolution.

• Collect feedback and identify improvement opportunities post-launch.

Must-Have Qualifications

• 1–2 years in a customer-facing or project coordination role, preferably in SaaS.

• Experience in onboarding or implementation.

• Strong attention to detail and organisational skills.

• Ability to manage tasks, timelines, and multiple priorities simultaneously.

• Proficiency with work management tools (ClickUp, Notion, Slack, Front, etc.).

• Excellent written, verbal, and presentation skills, with the ability to engage both internal and external stakeholders professionally.

Why Join Us

You’ll be part of a collaborative team that values learning, ownership, and continuous improvement. This role offers a unique opportunity to develop deep expertise in SaaS implementation and client success while working with innovative technology and high-impact customers.