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Customer success



Customer Service, Sales & Business Development
San Francisco, CA, USA · Remote
Posted on Wednesday, May 3, 2023

About CommandBar

CommandBar is a platform for helping software companies make their software easier to use.

How many times have you been frustrated by software? Maybe you didn’t know how to make the software do what you wanted. Maybe you had to wade through pages and pages of support documentation — or stay on hold with a chatbot — to figure something out. Or maybe the software you were using took 12 clicks to do something basic.

CommandBar makes any software product simpler, faster, and personalized. We do this by enabling product teams to embed a collection of widgets inside their products that can proactively guide users and react to what they seem interested in.

Today, CommandBar serves forward-thinking SaaS companies like Gusto, Hashicorp, Netlify, Freshworks, and AngelList.

Despite our scale, we're a tiny team today that's just beginning to grow, which means tons of opportunities to do trajectory-altering work. If you're inspired to upgrade how humans use software, come join!

Why CommandBar?

You’re probably really talented. Why should you take your talents to CommandBar? Here are reasons we think working with us is uniquely high impact — on the world and your career.

  • Our ratio of impact on the world is high (and we intend to keep it that way).

  • There is a lot of room to grow and lead teams (if you’re into that) as we scale. A lot of the roles that we are hiring for are the first in the function so you’ll need to bring 0 to 1 energy.

  • We're on the forefront of new technologies, including new developments in AI (which we use heavily to power our product).

  • The team we’ve assembled so far is world-class — talented, curious, kind, and obsessed with building delightful, fast, simple software.

The main reasons for joining CommandBar are belief in our product and the opportunities for growth described above. That said, our benefits are pretty sweet 🙂 Overall, we believe in benefits that respect individual choice and reflect the fact that optimizing your life outside of work leads to better performance at work.

The salary range for this role is $120,000 - $140,000

Our benefits include:

  • Flexible PTO with a 3 week minimum

  • Fully covered medical, dental, and vision insurance for you, and 50% for your dependents

  • 12 weeks parental leave for all parents

  • 401k with matching

  • A learning and development budget

  • A generous 'Make Your Life Easier' stipend

  • A home office budget

  • 3x/year all together including 1 onsite at our office in San Francisco, 1 offsite at a fun 🌴 location, and 1 with your team!

Customer success @ CommandBar

Our customers rely on CommandBar to deliver a reliable and delightful experience for their end users. You'll be their primary point of contact to ensure they and their users are getting the most out of what we do.

  1. Onboarding - after they've decided to use CommandBar, you'll help our customers get up and running. This means you'll, in a sense, play the role of a product manager on behalf of our customers. Mapping out where their users encounter friction, understanding their business' goals, deciding how they should use CommandBar, hosting training sessions, etc.

  2. Ongoing account management -- you'll meet with our customers frequently to help them understand the impact we're driving, identify new opportunities for CommandBar to improve their product, and gather feedback. When appropriate, this work will include helping customers understand if they could benefit from an expanded deployment of CommandBar; for example, moving onto one of our higher tiers.

  3. Voice of the customer -- you'll become the world's expert in how CommandBar is being used, and the entire team will need to learn from you! Your feedback will be invaluable for shaping our product roadmap, informing our sales messaging, and bringing customer anecdotes into our marketing.

What will help you succeed?

  • Experience working in customer success for a technical product. While CommandBar isn't a devtool, engineers are often involved in implementing our product.

  • Account management experience, as this role involves managing upsells and expansions.

  • Ruthless organizational skills. You don't let balls drop, you send out notes with action items after meetings, you get to inbox zero (or the equivalent in whatever email methodology system you use :)

  • Experience using Salesforce.

  • A desire to share what you're learning with the rest of the company. Synthesizing your learnings and feeding them back to other teams will be critical to your success (not just a when-you-have-a-slow-week activity).