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Generalist (Customer-Facing)



Customer Service
United States · Remote
Posted on Tuesday, July 9, 2024

About Counsel

Counsel’s mission is to provide patients unlimited access to personalized, high-quality medical advice from real clinicians. We believe in a future in which every person has a personalized, AI-enabled doctor always in their pocket. To accomplish this, we are building an AI-first medical practice from the ground up that automates across the entire clinical stack, allowing our in-house clinicians to provide superhuman medical advice that is near-instant, highly personalized, and always available. We believe that collaborative care models that integrate clinicians and AI are the key to solving global healthcare access challenges.

Since our founding in 2023, we have formed partnerships with leading healthcare organizations, and are on track to serve hundreds of thousands of patients on our platform within the next year. We have raised over $10M from top-tier VC firms and angel investors, positioning us strongly to pursue our ambitious mission for years to come.

Our founding team includes experienced clinical and technology experts who have held senior roles at Harvard Medical School, Massachusetts General Hospital, UCSF, the MIT Media Lab, NVIDIA, and Mount Sinai.

Join us as we build the future of AI in healthcare!

About the role

We are seeking an exceptional generalist to join our dynamic early-stage team. This pivotal role requires a self-starter with a proven track record of working with large healthcare organizations (health systems, payers, VBC entities) in a consultative manner. The ideal candidate will possess the drive and expertise to grow into the leader of our customer success and business development functions. This is a remote role and will report directly to our CEO.

What You’ll Be Working On

  • Manage Customer Relationships: Be the voice of Counsel as the primary interface with our healthcare customers and partners. Collect and report on key performance metrics.

  • Build and Maintain Relationships: Establish and nurture strong relationships with key decision-makers within health plans, employers, and other potential partners.

  • Business Development Strategy: Develop insights and execute on key partnership opportunities.


  • Experience: Minimum of 3-5 years of experience in customer-facing roles (e.g. CSM, Sales, Consulting)

  • Proven Track Record: Demonstrated success in working consultatively with large healthcare organizations.

  • Self-Starter: Highly motivated, proactive, and able to thrive in a fast-paced, startup environment.

  • Leadership Potential: Strong leadership qualities with the ambition to build and lead a customer-facing team.

What We Offer

  • Impact: An opportunity to be at the vanguard of AI-augmented care delivery.

  • Growth: Professional development and growth opportunities within a rapidly scaling venture-backed company.

  • Culture: A collaborative and innovative work environment where your ideas and contributions are valued.

  • Compensation: Competitive salary and equity options.