Customer Program Manager

Key Requirements

• Serve as the primary external-facing point of contact for assigned VIP customers across their full program lifecycle — from NPI kickoff through mass production and ongoing delivery.
• Own the customer relationship with accountability for satisfaction, communication quality, and program commitments.
• Lead structured program reviews with customers, providing accurate status on delivery timelines, certification milestones, technical progress, and open issues.
• Manage escalations end-to-end: triage customer-reported P1/P2 issues, mobilize the right internal resources, drive resolution within committed SLAs, and communicate status to the customer with transparency and consistency.
• Coordinate cross-functionally with Product Management, Engineering, Manufacturing, Supply Chain, Quality, and Customer Support to ensure customer commitments are met and blockers are surfaced and resolved quickly.
• Maintain rigorous program documentation: meeting notes, action trackers, risk logs, delivery schedules, and decision records. Nothing falls through the cracks.
• Track and communicate delivery schedules and order status, proactively flagging risks to customers before they become problems.
• Represent the voice of the customer internally — translate customer requirements clearly into actionable inputs for Engineering, Product, and Operations.
• Support the onboarding of new strategic customers, ensuring smooth entry into Eagle’s processes and systems.
• Contribute to the development and refinement of Eagle’s customer program management SOPs and operating model as the function scales.

Required Qualifications

• 4–8 years of experience in customer program management, customer success, or technical account management in a hardware, electronics, or technology manufacturing environment.
• Demonstrated ability to manage difficult customer situations — escalations, delays, quality issues — with professionalism, clarity, and ownership.
• Exceptional written and verbal communication skills; able to write precise, confident, customer-facing communications under time pressure.
• Strong organizational skills and attention to detail; you track every open item and never let a commitment go unacknowledged.
• Experience coordinating across engineering, manufacturing, and supply chain functions to drive customer deliverables.
• Comfort with ambiguity and the ability to operate effectively in a fast-moving, start-up environment.

Preferred Qualifications

• Experience in automotive electronics, cellular modules, IoT hardware, or embedded systems.
• Familiarity with automotive program management disciplines (APQP, PPAP, milestone gates, TARA/ISO 26262 awareness).
• Background managing accounts with complex supply chains, custom firmware, or certification dependencies.
• Experience using Jira, Salesforce, or similar tools for customer issue tracking and program management.
• Exposure to NPI processes and the ability to track hardware programs from prototype through mass production.

What We Offer

• Ownership of high-visibility customer relationships at a company redefining US wireless manufacturing.
• Competitive salary and benefits.
• A collaborative environment where your judgment and communication skills directly shape Eagle’s reputation with its most important customers.
• The opportunity to help build a Customer Program Management function from the ground up as Eagle scales toward its next phase of growth.

Eagle Wireless is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Only shortlisted candidates will be contacted!

We Want to Work With You!