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Senior Technical Account Manager



IT, Sales & Business Development
New York, NY, USA
Posted on Wednesday, September 20, 2023

About us: EvolutionIQ’s mission is to improve the lives of injured and disabled workers and enable them to return to the workforce, saving billions of dollars in avoidable costs and lost productivity to the US and global economies and make insurance more affordable for everyone. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. We’re backed by First Round Capital, FirstMark Capital, Foundation Capital, Brewer Lane Ventures, and have been named as Inc.’s top places to work! Our headquarters is in NYC and we are also remote friendly.

We're the leading AI Guidance Platform company in the insurance industry today, working with some of the largest insurance companies in the US and expanding globally. We are growing incredibly fast, having started just 3 years ago. We excel at converting pilots to production deployments and we have a unicorn path ahead at a time when the market is battering other tech firms. Our technology has already helped tens of thousands of people and is helping more every single day. As we scale we are making a big investment in integrating cutting-edge Large Language Models (LLMs) in our AI-native products.

Your Impact: The Sr. Technical Engagement / Account Manager (TEM) plays a vital role in the delivery of client solutions to Fortune 1000 Insurance carriers. You will be in the driver seat of critical deployment, change management & eventual success of our operational products. You will oversee project timelines, drive status updates, and provide day to day operational leadership with our delivery team. You will leverage your skills from business systems analysis to project management to provide an unparalleled experience for EvolutionIQ’s clients.

About You:

  • You have experience in project management, with a proven track record of delivering solutions while meeting external client deadlines
  • You have the ability to balance client needs with budget and capacity
  • You're an effective communication skills across teams with both technical and non-technical people; along with strong ability to communicate complex problems
  • You have a proven track record of working with executive stakeholders to covert pilots into large scale, multi-year contracts with an ARR of over $5M
  • You have basic proficiency in data analysis and manipulation with Excel
  • You have a background working with data, as an analyst, consultant, or in a client management capacity is a plus

Additional Traits:

  • Extreme self-starter and self-motivator
  • Holds self to extremely high standards, and inspires others to do the same
  • Open to giving and receiving critical feedback
  • Believes in the mission of the company, cares about fundamental fairness
  • Able to handle the ups and downs of early startup life
  • Enthusiasm for team work and pair work
  • Kind, empathetic, polite and professional
  • Takes pride in providing a high level of service
  • Detail-oriented, organized, process-driven

In This Role, You Will:

  • Ensure quality standards of technical & business service delivery
  • Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
  • Advocate for the client and provide “outside in” perspective
  • Participate internal & customer-facing conference calls, demonstrations, and presentations
  • Support other business and operational development initiatives, as required
  • Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
  • Weekly status updates and escalate project risks to clients and the delivery team
  • Document client business rules, requirements and processes and ensure proper configuration of the platform

Work-life, Culture & Perks:

  • Compensation: Competitive salary and meaningful equity. The salary range for this role is between $165-180K with flexibility depending on a candidates background and experience
  • Well-Being: Full medical, dental, vision, short- & long-term disability, 401k matching. 100% of the employee contribution up to 3% and 50% of the next 2%
  • Work/Life Balance: Work from home / work from NYC (whether you’re local to NYC or visiting us on a company-paid trip), or join us at our annual company offsite
  • Home & Family: Flexible PTO, 100% paid parental leave (4 months for primary caregivers and 3 months for secondary caregivers), sick days, paid time off. For new parents returning to work we offer a flexible schedule. We also offer sleep training to help you and your family navigate life schedules with a newborn
  • We also have a flexible vacation policy and are closed for winter break at the end of the year
  • Office Life: Catered lunches, happy hours, and pet-friendly office space. $500 for your in home office setup and $200/year for upgrades every year after your initial setup
  • Growth & Training: $1,000/year for each employee for professional development, as well as upskilling opportunities internally
  • Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active H1-B visa

EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees