About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.

About You

The Cloud Sales Order Specialist plays a pivotal role in managing cloud support operations, supporting internal and external stakeholders, and ensuring seamless marketplace fulfillment. You will be responsible for operational and administrative tasks such as deal registrations, quoting cloud services, managing orders, and overseeing the fulfillment process for SaaS & IaaS technology subscriptions. Your expertise will contribute to a high level of customer satisfaction, efficient operations, and collaboration with various teams to enhance the customer journey.

What you’ll do and how you’ll have an impact

• Own and manage tickets related to sales support requests.
• Run discovery sessions and communicate with Advisors and Customers to qualify the best solution for their needs.
• Leverage the AppDirect Marketplace and internal tools to identify optimal provider products and solutions aligned with customer requirements.
• Deliver a best-in-class customer experience throughout the full quote-to-fulfillment lifecycle, meeting defined SLAs.
• Manage deal registrations, discount approvals, quoting processes, and provider orders within the AppDirect Marketplace.
• Execute all marketplace fulfillment operations, including provisioning with providers and resolving pending events to ensure timely delivery.
• Communicate proactively with internal and external stakeholders to ensure accurate and timely conversion of quotes into orders.
• Perform quality assurance checks on customer information to ensure accuracy and order completeness.
• Partner with Provider Managers to remove roadblocks related to quoting, discounting, and ordering, enabling a seamless customer experience.
• Identify areas for improvement within the customer journey and collaborate cross-functionally to implement process enhancements that reduce friction and improve cycle times.
• Work closely with cross-functional teams to elevate the customer experience, particularly in pre-deployment and post-sale coordination.

What we’re looking for

• Bachelor's Degree and/or equivalent experience in Business or Information Technology or related fields.
• 1+ years of experience in quoting and ordering operational support, with expertise in cloud services.
• 1+ years of experience in procuring and managing SaaS & IaaS technology subscriptions.
• Proficiency with Google G-Suite, Microsoft Office, Hubspot.com, and various business software applications (Zendesk, Jira, Asana, SmartSheet).
• Strong organizational skills with the ability to handle high volumes of quotes and orders, while maintaining attention to detail.
• Excellent problem-solving, communication, and collaboration skills to work effectively with internal stakeholders, customers, and external providers.
• Experience managing 3rd party-delivered services and collaborating with cross-functional teams to drive process improvements.

AppDirect is the only end-to-end commerce platform for selling, distributing, and managing cloud-based products and services to succeed in the digital economy. The AppDirect ecosystem connects channels, developers, and customers through its platform to simplify the digital supply chain by enabling the onboarding and sale of products with third-party services, for any channel, on any device, with support. Powering millions of cloud subscriptions worldwide, AppDirect helps organizations, including Jaguar Land Rover, Comcast, ADP, and Deutsche Telekom connect their customers to the solutions they need to reach their full potential in the digital economy.

We believe that the unique contributions of all AppDirectors is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants, please read our Candidate Privacy Policy. For more information of our general privacy practices, please see AppDirect Privacy Notice: link: https://www.appdirect.com/about/privacy-notice