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Membership Experience Manager

Kindred

Kindred

Sales & Business Development · Full-time
Posted 6+ months ago

Kindred is a home sharing platform that is reinventing the way people move. By allowing members to share homes with peers from their trusted networks, Kindred offers a more human and radically affordable way to travel, making a more mobile lifestyle possible in this new remote world.

Still in“stealth”, Kindred has seen tremendous traction in a private beta and is launching publicly in 2022. The co-founders are proven leaders from the early team at proptech company Opendoor ($15bn+ exit), and have raised an unannounced Seed from some of the best angels and investors in Silicon Valley, including Andreessen Horowitz, Caffeinated Capital, Bessemer, Elad Gil, and the founders of Opendoor, Classpass, Clubhouse, Divvy, Gem, and Homebound.

We’re a team on a mission, and we’re looking for the world’s top builders, executors, and believers to join us on this ride.

You will: -Onboard new Kindred members, this may include but is not limited to–cultural onboarding, setting expectations, learning and listening about what they are hoping to get out of their membership -Member“matchmaking” – Proactively finding great matches between members to help make their travel dreams come true -Provide an exceptional customer experience from start to finish throughout member trips – Responding to inbound member texts and emails, partnering with Kindred’s coordinators to ensure homes are cleaned and set up on time in advance of the trips, and ensuring members feel cared for and supported during their trips, whether they are a host, a guest, or both

You may be a right fit for this role if you: -Exceptional communication skills - you're professional and clear over email and text -Embody Kindred’s values of community, generosity, and respect in all things. You know how to make people feel good! -Organized & process-oriented - you sweat the details & don't drop balls. You can build a workflow for yourself that includes quality control checks that make it hard to make mistakes. -Hardworking, extremely reliable, and prompt -Over-communicates and asks for help when needed, but can also autonomously and exercise judgment on one's own -Service oriented mindset & is motivated by the opportunity to turn customers into promoters with every interaction -Thrives in a fast-paced environment with evolving processes, and is relentlessly resourceful. You find a way to get it done! -Excited to help build out an iconic consumer technology product!

Bonus points if: -Experience using FrontApp -Have relevant industry experience, including in hospitality, real estate, or a background as a Personal Assistant/Executive Assistant to high-travel individuals

Our Benefits: -A vibrant, inclusive, and highly skilled team that ferociously protects team chemistry -A culture of championship(vs. just mentorship), feedback, and continual development -Competitive cash compensation and equity -Full health benefits -UNLIMITED free travel to Kindred homes during your time as an employee -Remote-flexible work environment. We encourage team members to travel and adventure! -WeWork All Access Pass so you can work comfortably from wherever you are -Regular off-sites to co-locate with the team

Kindred is an equal opportunity employer.